Who we are and important information
Full name of legal entity: Lake Farm B&B
Postal address: Lake Farm, Northlew, Devon, EX20 3NG, UK.
Telephone number: 01409 220254 / 07747 610310
Any concerns you have, we would be very happy to discuss or alternatively you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
What data do we collect?
Personal data or personal information, is considered to be any information about an individual that can identify a person. Anonymous data where the identity has been removed is not included in this. We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
• Identity: includes full name, marital status and title
• Contact: includes address, email address and telephone numbers
• Financial: includes bank account and payment card details
• Transaction: includes details about payments to and from you and other details of services you have purchased from us
• Technical: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
• Profile: orders/bookings placed by you, your interests and preferences
• Usage: information about how you use our website and services
• Marketing and Communications: your preferences in receiving marketing from us and our third parties and your communication preferences.
How do we collect your data?
You directly provide our company with most of the data we collect. We collect data and process data when you:
Interact directly with us.
Complete forms both online and offline.
Place an order/booking for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email or automated interactions.
Use or view our website via your browser’s cookies.
Communicate with us via post, email or phone.
Sign up to receive any marketing from us.
How will we use your data?
Our Company collects your data so that we can:
Process your order/booking(s)
Email you with special offers on other products and services we think you might like.
Continue to make improvements to our website to improve user experience.
How do we store your data?
Our Company securely stores your data at Lake Farm B&B secure files on a cloud-based google server. Our Company will keep your personal data for two years. Once this time period has expired, we will delete your data.
Lake Farm B&B would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Lake Farm B&B from contacting you for marketing purposes. Please contact us to inform us of this.
What are your data protection rights?
Lake Farm B&B would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to contact Lake Farm B&B to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Lake Farm B&B correct any information you believe is inaccurate. You also have the right to request Lake Farm B&B to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Lake Farm B&B erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Lake Farm B&B restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Lake Farm B&B‘s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Lake Farm B&B transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: 01409 220254 / 07747 610310
Or write to us: Lake Farm, Northlew, Devon, EX20 3NG, UK
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
We may also use the cookies to gather information about your general internet use to further assist us in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.
Understanding how you use our website
Statistics of visitors to the website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
Advertising – Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Email us at:
Call us: 01409 220254 / 07747 610310
Or write to us at: Lake Farm, Northlew, Devon, EX20 3NG, UK